Stayed at Pye How in Chapel Stile over the Christmas week. Fabulous location and a very pretty cottage. However aside from it being a little neglected and tired the cleanliness of the cottage left a lot to be desired. There is no telephone connection at the house and so we were unable to report this to the office in person until two days after taking residence. Whilst there was an offer of a housekeeper, by then we were well settled in, with all of our belongings around, for our Christmas break and so declined. The oven ruined a number of baking items (it was running too hot) that I did on Christmas Eve though with that warning Xmas dinner was managed ok. The extractor fan directly above the hob was absolutely filthy. Broken glass was found in one of the baking dishes in the cupboard and the cupboard where the wine glasses were stored was thick of dust as was the cover on the cot we hired.I have stayed with Lakelovers a number of times. However whilst they dealt with my written complaint promptly I do not feel that there was any real concern for the issues that we had to endure. I would be very reluctant to book with them in the future.
A fantastic week in Jessica's Cottage from Lakelovers, excellent for exploring and walking within the Lake District.
Lakelovers are fine when it's going well but terrible when there are snags and having used the company several times we found out the hard way.Our rental did not have central heating on our arrival. From comments in the visitors book and notes left by other guests this was an ongoing problem. I checked the boiler and the last service sticker was 2015 three years out of date. The maintenance staff alleged to be unaware of the problem. 3 days later the boiler engineer came to fix the job but failed to leave the key in the safe box on leaving hence we were locked out. Complicated by Lakelovers phones being down. We eventually got our keys back but a very stressful experience. There were other faults in the property and I asked 3 times for a manager to call. Finally I had to call and the supervisor Emma thought being locked out was funny.I've made a complaint but it has been a dreadful experience and ruined our holiday when it should have easily been dealt with.Don't book with Lakelovers.
Do not recommend Lakelovers, we rented a house in New Sawrey with them this summer. The location was good and the kitchen well equiped, but the positives stop there. The house was not as newly done as shown on pictures, with stains on the carpet, but it would be ok if not for the foist smell coming from 2 of the 3 rooms and the fact that the rooms were only superficially cleaned, it was filthy behind the beds and the radiators had a lot of dust accumulated. I actually had to clean mould from the wall behind the bed in one of the bedrooms. I sent an e-mail to complain, which they replied quickly, and offered to send a cleaner. The cleaner came but unfortunately didnt clean behind any of the beds or the radiators, they just vacuumed around the beds. We were offered a discount voucher for future rentals, but given the poor level of cleanliness we would not risk renting with them again.
I booked a cottage with Lake Lovers back in September 2017 because their beautiful website lead me to believe they were a professional outfit. Do not be fooled! When I was searching, the website was not filtering dog friendly properties properly, so before I went any further I called to check if the property I had chosen was dog friendly. I was reassured it was without any hesitation, so went on to confirm the booking. When my email confirmation arrived there was still no mention of the dog, so I called again and was reassured again a note had been put on the system and that dogs were allowed. 4 months passed, and I called the office to confirm the date of the final payment and mentioned again about the dog not being mentioned on any of my paperwork. The man on the phone said he would check and come back to me. I heard nothing so called again and this time I was informed that dogs were not actually allowed and that it had been an error on their website all along!!! I was totally shocked, annoyed and disappointment. I informed them of this website glitch back in September, it was now 31st Jan. They have no idea what they are doing and are completely unprofessional. I would not recommend them to my worst enemy. Stay well away if you value your holidays!UPDATE:I was pleased to receive a phone call from a very nice gentleman called Steve at Lakelovers who was sincerely apologetic. He understood my frustrations and reassured me the issues would be investigated and dealt with internally. As a goodwill gestures he also provided me a 50 off voucher which was appreciated.
Lakelovers - Lake District Holiday Cottages is a UK Real Estate Agency based in Windermere, North West England. Lakelovers - Lake District Holiday Cottages is located at 2 Victoria St, Windermere LA23 1AB, UK.
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